Return and refund policy
Return Policy
Eligibility for Returns
- Time Frame: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
- Initiate a Return: To start a return, please contact us at [customer service email] with your order number and reason for the return.
- Return Authorization: Once your return request is approved, we will send you a return shipping label, as well as instructions on how and where to send your package.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
